- Shipping & Returns
Shipping & Returns
For Expedited Shipping, we recommend selecting USPS Express Mail.
USPS Priority Mail Shipping transit time is usually less than 3 days and includes Saturday delivery. Most orders are shipped Priority Mail the same day or next day, with larger orders sent UPS and smaller or lighter items sent First Class Mail. We ship every day, except Sunday.
SHIPPING & HANDLING POLICY:
SHIPPING and HANDLING COST ON ALL ORDERS sent USPS Standard Priority/First Class Mail is $7.88 for FIRST ITEM + $1.88 EACH ITEM THEREAFTER (with the exception of online orders for Hats for the Kentucky Derby which must be ordered individually).
We can also ship Express Mail through USPS for $37.00, plus $5.50 for each additional item for most items, with the exception of online orders for Hats for the Kentucky Derby, which must be ordered individually.
Order before 11:45 AM for quickest express service. Canada Priority Mail is $32.00, plus $3.88 for each additional item, with the exception of online orders for Hats for the Kentucky Derby, which must be ordered individually. All other international shipments are $56.00 for each item. Customer is responsible for any duty charged for international shipping.
FAST SHIPPING AVAILABLE:
Priority Mail Express is the USPS fastest domestic service. See the USPS website for further details about your zip code. See pricing above.
During your checkout process, you can select "Complete Orders Only". If you check this box, we will only process and ship your order if we have all items in stock. If you do not check this box, we will ship only those items we do have in stock.
PLEASE NOTE that the product image shown in your cart may be the primary product image for the item. Be sure to check the color, size, and other options for the products you have chosen, which is to the right of the product image in your cart.
If items do not fit or are the wrong style, they may be exchanged within 10 days of receipt of order, if the tags have not been removed and the item has not been worn. You are responsible for shipping charges in each direction on all returns and exchanges, except for defective items. USA exchanged items must be accompanied by $6.88, plus $1.88 per additional item, or your authorization to charge your card for that amount.
All Hats for the Kentucky Derby are FINAL SALE and NOT Returnable (This applies to both "In Store" and online purchases). This policy is in place to insure that the hat you receive will be unused.
Please note that every Kentucky Derby Hat and Fascinator is Handmade and Unique. No two are exactly the same, there will be slight variations from the images shown. All Feathers are natural products and therefore may have slight imperfections. These natural imperfections are not considered to be defects.
The Post Office strives to deliver Priority and First Class mail in 2-3 days. Express Mail USPS is 1-day service with the possibility of a second day, if you are not in a major city.
For questions regarding item availability, please call us at 510-962-4428. The same shipping charges pertain to exchanges as on original order.
Hat Orders will usually be shipped same or next day by USPS Standard Priority/First Class Shipping and should arrive within 2 to 3 days after date of shipping. We recommend you check delivery for your own Zip Code at www.USPS.com.
USPS Express Mail for expedited shipping is guaranteed to arrive by the Post Office in 1 day in most areas and 2 days in the rest and Requires a Signature upon delivery. Check delivery date from our zip code (94704) to yours at www.USPS.com.
Phone Orders and inquiries welcome 10:30-5:00 P.M. Pacific Standard Time. Our Phone Number is 510-962-4428.
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When you visit the San Francisco Bay Area, come visit our landmark brick & mortar hat store. We look forward to seeing you!